Poor service from mbd

I have a contract with mtn , 17 April 2020 my phone was disabled with reasons that I’m owing from December 2019 which isn’t true and I was handed over to MBD legal. Made contact with MBD a lady by the name Florah Malefo Mohale was assigned to me, I mailed her my proof of payments proving that I’m not owing since then she told me she’ll request a detailed statement from mtn this was on 03 June 2020 . When I made follow-ups with her she’s ignoring my mails I get no response from her. I ended up calling mbd legal I spoke to 3 consultant 1 told she was on leave the other said she’s working from home and all of them they kept referring me to her as she’s holding my case. I made my last statement enquiry with this lady on the 16 July 2020 with no response *** . On the 22 July 2020 I wrote to *** requesting that they assign me a different person to assist me as Florah Malefo Mahale is ignoring me but no one assisted me still. Since then I’m just waiting . Poor service I received from mbd .