Poor service from MBD

Good day,

Trust you are well.

Please can you assist? I had an outstanding amount to pay on my Capitec account, I settled the full amount last month and also received a paid up letter.

I did a credit check on Friday (4th Oct) and picked up that the Capitec Account is still picking up on my name.

Please can you assist and have this removed asap?

Kindly assist?

Navitha Baulraj