1 reviews | Active since Jun 2020
POOR SERVICE
Dear Sir/Madam
Your complaint on Hello Peter has been noted.
Kindly be advised that your Capitec account is prescribed and has been closed on our side.
The confirmation letter was sent to you on the 26th April 2022 by Marina to confirm closure.
Please note that when the account is prescribed the customer is not forced to make a payment, however should you wish to pay your account you need to send us in writing and also advise that we have explained that the account is closed due to prescription.
We trust the above is in order.
THIS IS THE RESPOND I GOT FROM MBD AND I HAVE WROTE AN EMAIL TO PLEAD WITH THEM THAT THEY OPEN MY CAPITEC LOAN ACCOUNT SO I CAN START PAYING TO FIX MY CREDIT RECORD..I HAVE NOT RECEIVED A RESPOND AND WHEN I TRY CALL THEM THEY MAKE YOU HOLD FOR ALMOST 30 MINUTES AND AFTER THEY TELL YOU TO DROP AND THEY WILL CALL YOU BACK WHICH THET DONT
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD