POOR SERVICE, BEING SEND FROM PILLAR TO POST

I app**** for an account at MR Price home, they then advised me I have an outstanding balance of R215.40 with miladys but my account has been handed over to MBD legal, after numerous attempts and calling 5 different numbers, I got to speak to them this morning. They say, my account was revoked and send back to milady`s and they have no further dealings with it as the monies was not paid to them. Sending me to the debt review dept that has nothing to do with me as I have never been listed for debt review and was not even aware that I owe this R215 to Mildadys as I have a very clear credit record.

Now I am being send from pillar to post getting a letter out of them to state I don't owe them any money and that they have no further dealings with me and this account. They point out refuse to give me a letter and Mr price is insisting that they must give it as the debt was "sold to them" and for their record they need it to prove that I don't owe the money to them - one call centre agent after another and I am still no where. Absolute poor and shocking services. Bet If I had to owe the monies, they would gladly assist me.

I need feedback on this matter soonest as my next phone call will be to the consumer protection services. How many other people don't battle like this, its not acceptable.

Kind Regards

Chanell