Poor service!!!!!

I had a contact with Vodacom due to covid and everything it went to legal i went in the Vodacom store I asked them how much I owe in February 2021 to pay it off on the same day I paid the account off on the 19th of February I emailed these attorneys to tell them I paid and attached proof of payment until today the status of that contract still shows legal no one has phone me from those attorneys or responded to the email I am very angry as I paid that contact off