Poor service and rude staff

On the 26th October 2020 around 15:50 I called into MBD and the consultant was so rude and condescending. I would like to you to listen to that conversation and hear how your well trained staff talk to people. Secondly, that consultant told me the opposite of what another consultant told me earlier on the same day. This tells me that there's a huge information gap within your staff. Anyway, all I want is a paid up letter which is why I kept on calling your company. In the morning I was promised a paid up letter however I received a demand letter instead. This was the reason that prompted me to make a second call. However, I was met with insults. This is so unacceptable.