POOR SERVICE AND BAD ATTITUDE

I CALLED (MBD) and I was attended by an agent name (Tintswalo Rikhotso) .<br> <br> The girl was so IMPATIENT, talking down on me, Unprofessional and Disrespectful.<br> <br> very impatient in a sense that, when I asked questions she will tell me that she already answered my question (saying that within an attitude).<br> <br> I had to calm down, to show her that (YES) I am frustrated about the matter of my concern - however I needed her to give clarity on my concerns..... however, she was just IMPATIENT with me and Disrespectful.<br> <br> When I asked to speak to a supervisor, she said the supervisor is in a meeting (which is always a call centre FALSE excuse). LATER in a call, she said she need to follow-up with her supervisor and ask me to hold whilst seeking assistance from her supervisor (meaning supervisor was never in a meeting).<br> <br> Eventually, I managed to calm her down.<br> <br> Please train your staff accordingly as they deal with different debtors or customers and we deserve respect as debtors and customer, regardless of my poor payment profile. <br> <br> You may listen to your recorded type of our conversation (DATE OF THE CALL: 09 OCT 2015).<br>