POOR SERVICE

MY NAME IS VANESSA FROM DURBAN, I HAD AN OUTSTANDING BALANCE OF R3800 IN EDGARS THAT WAS HANDED OVER TO MBD, HAVE MADE AN EFT PAYMENT ON 19/05/2015, AND UP TO DATE HAVE BEEN CALLING MORE THAN 5 TIMES FOR THEM TO CHECK IF PAYMENT WAS RECEIVED AS I PAID TWO OTHER ACCOUNTS ON 19/05/2015 AND THEY HAVE RECEIVED PAYMENT, BUT MARIANA FROM MBD SAID SHE WILL LOOK INTO IT AND GET BACK TO ME WHICH NEVER HAPPENED I HAD TO KEEP CALLING WITH NO HELP FROM THEM.<br> <br> I WANT THEM TO CHECK FOR THE EFT THAT WAS MADE...THIS IS UNACCEPTABLE AS THEY HARASS YOU FOR PAYMENT WHEN PAYMENT IS NOT MADE, BUT VERY SLOW TO FOLLOW UP ON CUSTOMER ISSUES..TERRIBLE AND POOR SERVICE....I DONT KNOW HOW THEY CARRY THEMSELVES AS EMPLOYERS AND BE PROUD OF HARASSING PEOPLE FOR PAYMENT BUT HAVE NO CUSTOMER RELATION MANAGEMENT TO FOLLOW UP AND HELP CUSTOMERS..I WANT FEEDBACK IMMEDIATELY AND THATS WHY IM REPORTING THEM ON HELLOPETER BECAUSE I KNOW I WILL GET FAST RESPONSE, DEFINATELY OTHER MEANS HAVE NOT BEEN GETTING THROUGH TO THEM<br> <br> DISAPPOINTED CUSTOMER.