TD
Tshireletso D
1 reviews | Active since Oct 2023
28 Oct 2023, 11:33
Poor service
If it was possible to give a no star rating, I would. I have been struggling to get a paid up letter for one of my accounts since July. Every time I call to follow uo I am told that I need to allow 24-48 hours for the letter to be sent. The first time I was told that I need to wait for 2 weeks. There is no escalation procedure and the consultants are also very rude. I'm even considering escalating this to the ombudsman because I have not been getting any feedback..
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MBD's replyOfficial
30 Oct 2023, 09:36DearTshireletso Duiker,
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
MBD's reply30 Oct 2023, 09:36
Official
DearTshireletso Duiker,
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD