Poor service

I am really disappointed at how unhelpful the customer care of MBD is' I have spoken to over 5 consultants already .no help

every time I call the call center ,I am told that I will be contacted , which never happens .I am getting tired and drained dealing with MBD AT THIS POINT I FEEL LIKE SOMEBODY HAS ****** MY MONEY FROM MBD .

I had a cheque account with an overdraft with Standard bank that was handed over to MBD . Money got paid in that account on 1/08/2023 from SARS with an amount of R17230.62 .The account was settled and there was a surplus of 12000.

I sent an email on the 7th of September 2023 with the documents that were requested from me by MBD ,but nobody rep**** back to me. Every time I call MBD for a follow up. all the consultants act confused and i am promised a call that i never get all the time. i was given a ref number of *** ,this is the only thing i got from MBD