POOR SERVICE

I have asked for a settlement amount on my account, in the month of September 2023. They did not assist, demanding me to pay my account. I paid R1700 on my account of R1956. When I called to query the amount of just over R100. They told me I must pay R400 and it WI go in erears if I don't pay. Why when they want you to settle your account they give you a discount. But you the customer wants to make arrangements, they demand full payments and still add monthly fees. I'm not happy as I wanted to settle my account in September. And still the service I got today was rediculouis. The one consultant actually drop the call in my ear. When I had questions regarding the account.