Poor service

I've settled my Vodacom account with MBD on 30 June 2022. I've been calling ever since requesting a paid up letter till today nothing. They keep on promising that you will receive it, I've sent a request for you , it's going to take a couple of days. It's been a couple of months now.

To make things worse is that the account is still active on credit report. It's affecting my credit score.

All that they are busy doing is call me with regards to a prescribed RCS account, when i answer, they drop the call. It's really frustrating to deal with such unprofessional company.