Poor service

I received a call from an MBD debt collection agent ********** a month ago, when I was told about an amount outstanding off R 1468 . The agent wanted me to arrange for payments, i then i requested a statement letter to be sent to me via email ********** To send a statement letter can not take days, i frequently contacted MBD for weeks to remind them about the statement letter, even now i have not been contacted ********** . i now suspecting that its a ****. the Customer call centre ********** just ring no one picks up the phone.