jM
joy M

1 reviews | Active since Nov 2017

03 Nov 2017, 14:43

poor service

Good Day

For over a week now i have been getting calls from this company at times i cannot answer. no email has been sent. i called back but the company was closed. today a girl called me and having worked for call centers for many years i could tell she was occupied and i kept saying hi for a long time. i could hear her because of the noise in the background and i feel like she threatened me that the calls are charged. also the call me and i answer and they hang up. i wont be paying or those calls. is this how you make your money. this particular agent even hung up after the nonsense she told me. i refuse to take such service because as a customer service i have never given such service. please sort out your agents, that is one of the reason that make people hang up. utterly disgusted.

0
Replies (3)
MBD
MBD's reply03 Nov 2017, 15:37
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

Best regards,

MBD
MBD's reply04 Dec 2017, 08:54
Official

Dear Sir/Madam

With reference to your query logged on the 03 November 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

Best regards,

jM
joy M's update02 May 2018, 08:39
Reviewer Update
still waiting