Poor service

I'm so disappointed and ****ed off actually, I spent the entire day today trying to get a settlement letter from MBD Inc and still nothing. If they were not transferring me from one consultant to another, they gave me customer care line which just keeps ringing and ringing without anyone picking up, how do you even call it customer care if you spend more than four hours calling in but no answer. All I want is a settlement letter that's all...is that really too much to ask, I'm really frustrated by this.