POOR PATHETIC SERVICE

Bunch of miserable unprofessional oppressive self hating agents who have no respect in answering a phone let alone speaking to clients, nobody wants to hear your tone or how you clean your teeth OR the phat conversation you are having with your colleague about your drunkard weekend , ALSO when a client is requesting documentation to confirm there legitimacy due to the blatant rude behaviour and lack of communication, i was told to check online?? seriously? If a client requests details because they want to make sure their money is being deposited then send the damn statement?? I haven't even received a reference number to my email complaint i have previously sent?? It is ********* to withhold any sort of information pertaining to debt. Please note you receive one statement and never again, no emails or daily calls will help you get the documentation from these ******** souls who call themselves professional agents?? I think not.

Please do not contact me 10 x a day !!!!! I am not a nice person when i have to deal with rude agents who cannot speak professionally let alone say good day when answering a call.

ALSO to make life easier please retrain your staff on telephone etiquette? this will alleviate a lot of stress. If your agents cannot speak to clients they shouldn't be on the phone, customer service is important and your agents have none. this country has thousands of professionals who are willing/eager to perform a brilliant job without the cringing attitude your agents bring to the phone. Record your calls and LISTEN TO THEM! get rid of unless dead weight that's causing this frustrations.