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Nicolette N
1 reviews | Active since May 2019
29 May 2019, 12:24
Poor customer services from: Gatvol South African
Service is petrud. I have been contacting their customer services for settlement amount and after two days of struggle got through. I have made payment 3 days ago and to date they have not allocated my payment. Their 48hr window has passed. Proof was emailed to their supervisor but it does not look like there is any haste. After so many calls for a settlement letter I'm at my wits end. Where can I go to get assistance and sort out this matter. You receive numerous and reminders regarding payment when it's due but now that my account is settled the don't give a damn.
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Replies (3)
MBD's replyOfficial
29 May 2019, 13:10Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
MBD's reply29 May 2019, 13:10
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
MBD's replyOfficial
30 May 2019, 11:11Dear Sir/Madam
With reference to your query logged on the 29 May 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
With reference to your query logged on the 29 May 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
MBD's reply30 May 2019, 11:11
Official
Dear Sir/Madam
With reference to your query logged on the 29 May 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
With reference to your query logged on the 29 May 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
NN
Nicolette N's updateReviewer Update
30 May 2019, 11:17All I need is a settlement letter from you. Nothing extra and that one of your people contact me.
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Nicolette N's update30 May 2019, 11:17
Reviewer Update
All I need is a settlement letter from you. Nothing extra and that one of your people contact me.