Poor Customer Service for a good customer

Item: MBD
Rating: 1
Author: lucinda W

I have paid up my Sanlam Account on a settled amount on the 12th of October 2022 and I am still waiting for a paid-up letter. Called MBD on numerous times because I still received SMS's regarding my account outstanding balance. What is so impossible from their side since all calls are recorded. DUH???

Helpful (0)

Replies (3)

MBD's replyOfficial

03 Nov 2022, 08:42

Dear Ms Whitebooi

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.

Kind Regards
Complaints Officer
MBD

MBD's reply03 Nov 2022, 08:42

Official

lucinda W's updateReviewer Update

11 Nov 2022, 11:03

Thank you, however I am still waiting for my paid-up letter.

lucinda W's update11 Nov 2022, 11:03

Reviewer Update

Thank you, however I am still waiting for my paid-up letter.

MBD's replyOfficial

16 Nov 2022, 11:25

Good day

Please note that we have resent the paid up letter, please confirm receipt.

Kind regardsCOMPLAINTS OFFICER
MBD

MBD's reply16 Nov 2022, 11:25

Official

Good day

Please note that we have resent the paid up letter, please confirm receipt.

Kind regardsCOMPLAINTS OFFICER
MBD