MM
Mpho M
1 reviews | Active since May 2021
25 Apr 2023, 14:57
Poor Customer Service
I've been requesting a statement to be emailed to me since last week Friday, however, I have not been assisted. All I get is referral to the customer service department which never picks up. I need the statement asap as I had outlined the importance of getting a job and making payment arrangements
Helpful (0)
Replies (4)0
Replies (4)
MBD's replyOfficial
25 Apr 2023, 15:40Dear Mr Mokgethi
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply25 Apr 2023, 15:40
Official
Dear Mr Mokgethi
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MM
Mpho M's updateReviewer Update
26 Apr 2023, 11:40I'm still waiting, half the day is almost gone and nothing has been done. Can you just send me my statement to my email please?!!!
MM
Mpho M's update26 Apr 2023, 11:40
Reviewer Update
I'm still waiting, half the day is almost gone and nothing has been done. Can you just send me my statement to my email please?!!!
MBD's replyOfficial
26 Apr 2023, 15:38Dear Mr Mokgethi,
Kindly be advised that we are investigating this matter and we will revert to you with our findings. Please accept our apologies for the delay in response herein.
Kind Regards,
Complaints Officer
MBD
Kindly be advised that we are investigating this matter and we will revert to you with our findings. Please accept our apologies for the delay in response herein.
Kind Regards,
Complaints Officer
MBD
MBD's reply26 Apr 2023, 15:38
Official
Dear Mr Mokgethi,
Kindly be advised that we are investigating this matter and we will revert to you with our findings. Please accept our apologies for the delay in response herein.
Kind Regards,
Complaints Officer
MBD
Kindly be advised that we are investigating this matter and we will revert to you with our findings. Please accept our apologies for the delay in response herein.
Kind Regards,
Complaints Officer
MBD
MM
Mpho M's updateReviewer Update
26 Apr 2023, 15:52How do you expect me to accept your apology where the opportunity of me getting a job hangs in your hands and y'all are busy delaying??? At the end of the day you will keep calling me nonstop asking me when am I paying off the account??? I NEED THE FULL STATEMENT OF ALL TRANSACTIONS not the declaration form you sent
MM
Mpho M's update26 Apr 2023, 15:52
Reviewer Update
How do you expect me to accept your apology where the opportunity of me getting a job hangs in your hands and y'all are busy delaying??? At the end of the day you will keep calling me nonstop asking me when am I paying off the account??? I NEED THE FULL STATEMENT OF ALL TRANSACTIONS not the declaration form you sent