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Cassiem B

1 reviews | Active since Oct 2017

22 Oct 2018, 09:27

Poor customer service and lack of professionalism

I recently responded to an email I received from one of mbd customer care consultants regarding the below email that was sent to me. "Good day.

Kindly note we have received you complain regarding the Sportscene account with the above mentioned reference number.

Please note we understand you have financial problems, we wish to advise you that you still are liable for payment of the account and we can put you on a special arrangement as little as R50.00 Monthly instalments. Also note that our offices start to operate from 7:30am until 7pm MBD is not operating within the times mentioned on your complain.

Hope all is in order.

Kind Regards,

Constance Thokoane Customer Service Consultant" To date I still haven't received any response from this person only threatening sms that I have to pay or they will take further action. You try and liaise with these people it they just are so unresponsive and when you call them they let you wait for ages or just drop your call.

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Replies (2)
MBD
MBD's reply22 Oct 2018, 09:51
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

CB
Cassiem B's update22 Oct 2018, 10:36
Reviewer Update
This is there common response. The respond with an email with a contact number that when you call it, it rings twice thrice and the drop the call. I prefer s along with the creditors myself than through a third party company such as mbd, even there call center agents have attitudes. I spoke to a Abdul in last week and when I explained to him about the email I received he just hung up on me ...