POOR COMUNICATION AND FAILURE TO UPSTAND AGREEMENT

I called MBD on the 23rd of May 2018 and spoke to Buyani a contact agent and he then transferred me to Sphiwe (his Manager), with regards to my SBSA Personal Loan query. And as we were speaking the line cut. I called back in and was told that Sphiwe would return my call at 11am which I'm still waiting. I then sent an email to Sphiwe asking him to please kindly advise because I am very worried with the remaining amount that is due from the amount I had to pay to close off my debt. in my email i mentioned to him that i had called in and asked if I could be given a 35% discount to pay R4000 and close of my debt off, once OFF, but was told I only qualify for 30% discount to pay R4293.83 to close it off. And that I could do it within 2 months or so I then told the agents that I only managed to raise R4000 which I will pay and the remaining month end when I get more funds. But now I am told the discount is forfeited and I have to pay the entire amount. Which I find not fair at all, because everyday they would call me to pay or do a debit order, which I've told them time and time again that I can't afford a debit order, that I wanted to settle the amount once and for all, which I did manage to raise R4000 of the due (R4293.83) and the remaining was going to be paid end of the month. But now they tell me that they want the full amount, I am really appalled by the service given, I figure that they give people false info just so you can pay then when you actually pay what they and yourself agree on they change their terms and keep passing you around without any concrete solution, ALL three "MANAGERS"- namely Sphiwe, Vanessa and Zinhle, could not back up their story they kept referring me to the next "Manager" and told me they will get back to me, I AM STILL WAITING. David, Ref: ********** ********** 36

Looking forward to your urgent response.