poor and incompitent service

<p>my edgars ac**** was handed over to the MBDCS and in december i was offerd a settlement offer on discount and i settled the amount on the 24 of december and one of the consultants from mbd told me to wait atleast 7 working days for my paid up letter that was still being requested from edcon .its now 3 weeks and iam still waiting ,phoned edcon on the 09/01/17 spoke to mzwamandla whom reffered me to Happy who is handling my account in the mbd ,unfotunatley happy wasnt available so Deneo assured me that within 48 hours she would have requested edcon to close the account and im still waiting .and yesterday i was phoned by an mbd consultant by the name of winnie telling me that the account is re opened and i need to pay again whereas i have settled the account <wthat nonses is this MBD ? AS FOR HAPPY START DOING YOUR JOB .AND YOU BETTER RESPOND TO THIS OR ELSE IM TAKING LEGAL ACTION .</p>