Poor and *********** collections practice at MBD

What an incredibly poor and *********** collections practice at MBD. No one is prepared to take ownership of an issue and ensure a resolution is found.

I found regular correspondence and a willingness to assist when money is to be collected. However, once payment was made, it became impossible to get any sort of assistance.

I had a Vodacom account which was handed over to MBD. The account was settled in April 2022. No settlement letter was issued acknowledging settlement of the debt after numerous calls and email requesting the letter. The Vodacom account is still reflecting as outstanding and all Vodacom can tell me is that the account was handed over and the issue must be addressed with MBD directly. Each time I now call the collections team requesting to speak to a manager, I get hung up on.

I am struck by the *********** and unwillingness to resolve this issue by MBD. Happy to collect, but then unwilling to see the issue resolved.