Payments not updated

<p>I have been calling MBD almost every day, since early this month, since they claim I have not made any payment for June and July , for my woolworths account that has been handed over to them.</p> <p> </p> <p>I have spoken to numerous consultants, and they all seem clueless to as what is happening. I requested for an email address to send my proff payments, and and on countless occassions I have been resending the proof of payments.</p> <p>I called back after a few days to check if they have updated the account, and unfortuanately not. On some ocassion, they have confirmed on the phone, that they have recieved one proof of payment, but the balance was still not updated and I was promised an enquiry will be raised to solve the issue.</p> <p> </p> <p>I called again today and the matter is still unresolved. the annoying part is they are quite and not even giving updates.</p> <p> </p> <p>MBD refuses to acknowledge my payment and holding on to a letter of confirmation, which I am entiled to, since I have payed them off.</p>