Payment Made but Funds not Allocated....Now I'm being harrassed....

I have a complaint about how I have been treated and how this account is being handled. I have been making payments as arranged since December of 2020 and I will attach the communique between myself and Lauren Maritz.

Since I made arrangements in December 2020 payments have been made to the account below and I was advised by one of your Agent to make payments and I was forwarded the bank details via SMS, however I have been receiving calls from your Agents that I was not paying the Account and whenever I mentioned that I have been paying I was advised to send the Proof pf Payments to Lauren Maritz which I did, and to this day the amounts have not been reconciled into my Account because I was advised that this Account belongs to Direct Axis and not MBD , well not my fault because I got the details from MBD Agents. The problem then is that these payments have not been ALLOCATED to my account and thus looking like I’m not meeting my arrangements obligations. I have spoken to Lauren Maritz via email and on the phone and she had promised me that she will ALLOCATE the funds and to this day the payments have not been ALLOCATED. In May of 2021 I was advised to make a payment via PAYGATE which I did and the system advised that the same payment will be deducted from my Account until the Account has been settled however today the 25/06/2021 I received a friendly letter reminding me that I need to keep up with my payment arrangements BUT I HAVE BEEN PAYING AND PAYGATE ADVISED THAT IT WILL DEDUCT UNTIL THE ACCOUNT IS SETTLED. I HAVE ASKED FOR MY ACCOUNT TO BE DEBITED BUT THAT IS ALSO A CHALLENGE.

LIKE SERIOUSLY PEOPLE I GET CALLS AT 7AM ALMOST EVERYDAY AS IF I’M NOT PAYING MY ACCOUNT AND FUNDS HAVE NOT BEEN ALLOCATED, WORST OF ALL I ASKED FOR STATEMENTS TILL TODAY I HAVEN’T RECEIVED ANY……

WHAT MUST I DO TO GET YOUR ATTENTION!!! PLEASE ALLOCATE THE FUNDS AND PLEASE SETUP DEBIT ORDER SO THAT YOU CAN STOP CALLING ME AT 7AM…….

NOW YOU ARE THE LETTER IS THREATENING ABOUT THE CREDIT BUREAU AS IF I’M REFUSING TO PAY….WHEREAS I’M PAYING.

@Lauren Marnitz what must I do to get assistance with this account, today is the 25th and it has not been debited . Must I pay via Direct Deposit or must I wait for you to call me.