TJ
Terence J

1 reviews | Active since Apr 2017

03 Apr 2017, 09:57

paying for 12 years and no statement

<p>Hi MBD , You have been billing me R300.00 a month for an old MTN account for the last 12 years....this MTN account was probably worthmaybe R10 000 back then.</p> <p>R300.00 in 12 years equals to R43200.00</p> <p>I have not once received any sort of statement stating what is paid and what is outstanding...but yet you have my email address???</p> <p>I have requested this numerous times and still nothing.</p> <p> </p> <p>I want to know how much i have actually over paid???</p> <p> </p> <p>Awaiting</p>

0
Replies (2)
MBD
MBD's reply04 Apr 2017, 08:21
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply24 Apr 2017, 12:06
Official

Dear Sir/Madam

With reference to your query logged on the 03 April 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC