PATHETIC!! UNPROFESSIONAL !! ***********

I called your offices many, many times – as mentioned before – on 5 different numbers on the 25th of July to get a settlement amount – Yes – Then already! Now 23 days ago!!! Whatever you added to my account since then is NOT applicable as..if you did your job and answered you phones I could have been given the amount and would have settled my account almost a month ago. I also sent emails to 3 different email addresses requesting a call back & begging you to just answer your phones. But NO – you also did not even bother to respond to that. I repeated this whole process on the 31st and had to do it again on the 10th of August – as I was still not contacted by you in spite of all my requests for you to do so. I made so many calls & sent so many emails to just get a response. You are responsible for these costs as I didn’t need to ask for a response – you were suppose to contact me and follow up with me – you didn’t!! Yet you pretended to do so – informing your client ‘you are still handling the account’ as if you are in contact with me. I was surprised when your client, Edgars told me ‘but you spoke to me yesterday as there is a note on the system’ (above) – knowing that you did not contact me at all. They were surprised when I told them you definitely DID NOT contact me and that I’ve been trying to get a response from you for weeks. They informed me that many people complain about your terrible service (if one can even call it ‘service’ at all). By saying this to your client, without talking to me and especially by not answering your calls and ignoring my calls and emails requesting you to contact me make it really looks like you drag out the process on purpose – is it to add more cost?? Your goal should be to finalise cases – shouldn’t it?.. Not drag it out to your convenience.

On the 10th of Aug. at 20:30pm I finally got a call. Jabu called me. He sounds extremely uneducated and couldn’t even understand the simplest questions. I had to repeat things 5 – 7 times for him only to realize at the end of the call that he still didn’t get it. E.g. I asked for my Edgars statements as I cannot get it from them but had to get it from you. He confirmed that he understood but at the end of the call he mentioned he will send me your statements. Again I said that is not what I want and repeated AGAIN what statements I need. Again he said he will email that. Guess what… he did NOT – I got your statements instead. I’m glad he did though as I could see how many times you ‘claimed to call’ me although there is no proof of this at all. And if I can call you over 9 times as there is no answer you can also call again if perhaps you call and there is no answer or at least leave a voicemail!!

I never got a voice mail from you (one would expect at least that IF you call and there is no answer) nor did my phone show any missed calls on those days as it always does (even if it is from an ‘unknown’ / ‘private’ number)….interesting especially considering the above…pretending to your client that you do what you should be doing. Do yourself the favour and listen to that call from Jabu so that you can hear what caliber of person works for you. Jabu could also not even do basic grade 2 mathematics and I had to speak to him on the level one should speak to a 3-year old – and he still DIDN’T get it!! A person this intellectually challenged should definitely not be asked to deal with clients, especially not where at least grade two basic math is required.

On the 11 Aug. Elvis Lefophana rep**** to an email I sent on the 22nd of June, asking more information so he can attend to the request I made on that day – almost 2 months ago. That was not even applicable anymore. I forwarded him the other emails I sent in the meanwhile – that which were applicable now. To this day - 6 days later he Still did NOT respond to that (will probably do so 2 months from now??). I hope he is not a manager as if this is the attitude of your managers I’m even more shocked in your unprofessionalism. But won’t be surprised though as if this is the attitude of a manger one can probably not expect more from the other employees. I finally got a name of a ‘manager’ - Sandra Pietersen. I realised I will not be helped by anybody else and hoped and believed (at that stage) that a manager should be capable to get the job done. I left 3 messages on her voicemail (this 'so-called Manager of Customer service) two day ago - requesting a callback. She did not call me although on her voice mail she states that ‘she will return the call’. I called again this morning. Again I only got the voice mail and yet again left a message. She still did NOT call me (it’s almost close of business now) and I was told just now that she already left. She should most definitely not be a manger with this work ethic / attitude and especially not be in Customer service!

Now I’m requesting from the director or someone to whom it is important to finalise a case (thus to do what you promise your clients you do) - to call me so I can finally get done what should have been completed on the 25th of July – thus almost a month ago!! And please let it be someone with at least passed grade 12 math (as Jabu gave an amount and said ‘less 30% is X’ but if you deduct 30% from that amount it was R200 less than the amount – X - he gave me). Close your doors because if this is how you do business you should not be operating at all as you are Pathertic!!

You can surely NOT charge me R22 for an incoming call (a call I made) which lasted only 6 seconds – your consultant just answered and then hung up on me as soon as I asked her to spell her name as she didn’t even speak clearly enough for me to hear it properly (and there is nothing wrong with my hearing). You should carry the cost for the many calls I had to make which were either dropped by your consultants or not answered at all. And R57 for a so called ‘collection commission’??? - Really?? Yes, people out there who sees this now – please be warned, as well as Edgars and other companies making use of MBD. They made no effort to make the collection – I made all the effort to find out what the settlement amount is and both these charges were added weeks after this case would have and could been finalized – if only they did their jobs!! But yes – why answer ones request to finalise the account if they can drag it out and add more costs – even R22 for incoming calls their agents hung up on in a few seconds?? This is HIGHLY UNPROFESSIONAL and *****ed!! One would expect better especially from a law firm in particular!