Pathetic service

Good Day I have had an account at finchoice in 2019.My husband passed away in that same year so i did not settle the account.After 3 Years that account has lapsed as MBD attorneys/collection services were not allowed to buy the account from Finchoice as debt,so automatically the account is written off.It has now been 6 years .I have tried since January 2025 to get a prescription letter from this company as i have app**** for a clearance certificate ..From Rude and untrained consultants to a manager that makes empty promises .According to the manager the account is closed and the prescription letter is available on the system.But every time i phone they request a new enquiry email.Maree/Nkosinathi (somewhere in that line) was supposedly going to email me on *** Nothing.I am horrified in the lack of services at this Company.They are based in Johannesburg and their customer care number is *** my reference number with them is