Pathetic service and follow through

Complete and utter incompetence. Have mailed my POP a dozen times since Nov 2023, and Im still getting calls. Story of call centre staff changes with each call. One day they can mail, the next not. One day the supervisor is available the next not, and they can't transfer. The supervisor story changes with every call, and her boss doesn't have the backbone to reply to e-mail and his phone is engaged consistently.

7 months to sort an issue out is unacceptable, unless it is deliberate to accumulate fees. Today Im told I must go to Discovery to sort it out. Was told that Id be cc in the mail that was being sent to Discovery as we were speaking. An hour later and still nothing come through. Time for big multi nationals to start looking for another debt recovery agent. The over 4000 negative reviews should be a concern. Clearly management are earning enough at the consumers cost that it dont matter to them, and it is easy to hide behind an engaged phone.