TM
Taariq M
1 reviews | Active since Nov 2013
09 Jun 2020, 10:09
PATHETIC SERVICE
I was told that if I settle my account, I would get a settlement letter. I made payment and now struggling to get my settlement letter. I get through to a consultant who tells me the payment has not yet been allocated to their system. She then gives me the direct number to her manager, Sandra, whom I called but does not answer and goes to voice mail. The service is pathetic. I made payment and require my settlement letter ASAP. The excuse the consultant made was that due to Covid 19, all payment allocations are delayed. I just need my settlement letter as I have already made payment.
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Replies (3)TM
Taariq M's updateReviewer Update
09 Jun 2020, 10:20Was busy holding for the manager and they put the phone down after 45 minutes. Why is there no manager on duty?
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Taariq M's update09 Jun 2020, 10:20
Reviewer Update
Was busy holding for the manager and they put the phone down after 45 minutes. Why is there no manager on duty?
TM
Taariq M's updateReviewer Update
09 Jun 2020, 10:31Trying to get through to support but nobody is answering. Waiting 15 minutes so far
TM
Taariq M's update09 Jun 2020, 10:31
Reviewer Update
Trying to get through to support but nobody is answering. Waiting 15 minutes so far
MBD's replyOfficial
09 Jun 2020, 10:57Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
MBD's reply09 Jun 2020, 10:57
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.