BM
Bonga M
1 reviews | Active since Apr 2026
28 Apr 2026, 18:03
Pathetic Service
In November 2025, I raised a query concerning my account, which was subsequently closed during the same month. Since then, I have sent numerous follow-up emails requesting feedback and resolution. To date, I have not received any response whatsoever. Yet I continue to receive persistent and excessive phone calls from MBD offices regarding an account that has already been closed. Efforts to engage through WhatsApp line, emails and call centre have been disappointing. This lack of coordination and accountability reflects extremely poor service standards. I am disappointment in Woolworths for continuing to utilise a service provider that demonstrates such a lack of professionalism and customer care.
Helpful (0)
Replies (2)0
Replies (2)
MBD's replyOfficial
29 Apr 2026, 12:43Good day Bonga M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply29 Apr 2026, 12:43
Official
Good day Bonga M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
BM
Bonga M's updateReviewer Update
12 Jun 2026, 10:08I am extremely disappointed that I have still not received any meaningful feedback from MBD regarding the query I raised on 28 April, despite numerous follow-ups from my side.
At this stage, the lack of communication and urgency displayed by MBD is simply unacceptable. It is poor service on another level when a customer is forced to continuously chase for updates on a matter that should have been addressed weeks ago.
What is even more concerning is that the complaints officer, Zoleka Mhlobo, appears to be taking an unreasonable amount of time to resolve this issue. While I note that certain matters may require investigation, there is no justification for the prolonged silence and failure to provide regular progress updates. Basic customer service principles require that customers are kept informed, even if a final resolution has not yet been reached.
BM
Bonga M's update12 Jun 2026, 10:08
Reviewer Update
I am extremely disappointed that I have still not received any meaningful feedback from MBD regarding the query I raised on 28 April, despite numerous follow-ups from my side.
At this stage, the lack of communication and urgency displayed by MBD is simply unacceptable. It is poor service on another level when a customer is forced to continuously chase for updates on a matter that should have been addressed weeks ago.
What is even more concerning is that the complaints officer, Zoleka Mhlobo, appears to be taking an unreasonable amount of time to resolve this issue. While I note that certain matters may require investigation, there is no justification for the prolonged silence and failure to provide regular progress updates. Basic customer service principles require that customers are kept informed, even if a final resolution has not yet been reached.