PATHETIC SERVICE

The client service from MBD is absolutely **********!!!! I refer to a Vodacom account with which Vodacom and I disagreed in 2020 and which I ultimately refused to pay because we could not come to an agreement. This account eventually ended up with Munnik Basson Dagama (MBD) in 2022.

MBD and I came to an agreement on a final outstanding amount, whereafter I undertook to pay monthly payments on this account, however, I received an offer last week which will enable me to settle all my outstanding debts, but the institution request urgently for final statements on all my accounts, showing the payments already paid as well as the outstanding balances on the accounts. Since last week, numerous emails and calls to MBD customer service have yield no results, no feedback or sense of urgency after I explicitly said to them that it is URGENT. Their account is the only one outstanding. Why couldn’t they just send monthly statements showing amounts paid, as well the outstanding balance on the account for own records

It will be highly appreciated if you can assist me in this regard, please?