Pathetic service

Good day

I have been trying to pay my account in full for the last 2 months. I have sent mails, i have called and sometimes hold on for more than 40min at a time. MBD banking details do not work, They told me i cant pay at the makro store which is nonsense. THeir consultants are rude and put down in your hear. The last 2 months i was on able to speak to one manager, the other mangers dont exist. All i want to do is pay my account. I refuse to take any calls from now unless it is someone that can assist me. Thank you