Pathetic Service

Item: MBD
Rating: 1
Author: Nafeesa B

I paid up my standard bank credit card in March. I had to fight with MBD for a paid up letter as I made payment according to agreement with a consultant. I received the paid up letter in March and then get an email last month stating that I still owe them.

I e-mailed them more than 3 times now as well as spoke to 3 consultant regarding this, all I get is we will escalate this but no response.

I want this matter sorted with Immediate effect as it is annoying getting e-mails like these when I don't owe anything.

Helpful (0)

Replies (2)

MBD's replyOfficial

10 Nov 2020, 08:29

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD's reply10 Nov 2020, 08:29

Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

Nafeesa B's updateReviewer Update

18 Nov 2020, 22:20

Dear Mbd team,

Can I get a response on this ASAP. This is absolutely unacceptable.

How many times do I have to complain about this issue.

Get this sorted ASAP, I don't have time for this nonsense...

Regards,

Nafeesa Basha
***

Nafeesa B's update18 Nov 2020, 22:20

Reviewer Update