Pathetic service

I have been calling MBD since last week, sent emails and even begged agents to be more helpful to help me get my document. I finally got through to Portia and she lies to say she cant help me with IRP5. I dont know what is happening with this company but they have pathetic service. Im ashamed to say i worked there. Its lockdown doesnt mean you dont have to work when you are home. Lebo doesnt even want to give me HR name and rudely just transfers my call to voice mail. Can someone with a heart please contact me to help with my IRP5.