Pathetic Service

I've been trying to get my cellphone number removed from there database, as I have on many occasions logged calls on the number ********** 320 advising them that I have never had a truworths account but getting sms's from them notifying saying i'm in arrears with my account, which I don't have and never had any dealings with them ever. I spoke to A supervisor two weeks ago and he assured me that he will escalate the matter to your data department and would provide me with a sms confirming that the matter was escalated. The only sms I got was the same sms that my account is in arrears. I once again called you number ********** 320 today only to experience the worst customer service I have ever experienced and your consultants dropping a call while I was still explaining and requesting to speak to a manager he first as me to hold on and not putting me on mute I could hear him speaking to some senior and the senior refusing to take my call and then your consultant just dropped the line.