RA
Rosetta A

1 reviews | Active since Aug 2017

03 Jul 2018, 14:02

Pathetic service

I had a Woolworth's account which was paid up in January 2018. I received a letter from MBD confirming that the account is paid up in full. Yesterday, 2nd July and today 3rd July i am receiving threatening sms's and phone calls saying that my account has been handed over. Woolworth's recoveries have said that MBD have not advised the credit bureaus that this account is paid up nor have they advised Woolworth's. You people have harassed me time and time again, and now when this account has been settled, you did not find it necessary to advise the necessary parties of such. Please sort this out immediately.

0
Replies (3)
MBD
MBD's reply03 Jul 2018, 14:30
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply25 Jul 2018, 09:51
Official

Dear Sir/Madam

With reference to your query logged on the 03 July 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

RA
Rosetta A's update25 Jul 2018, 09:56
Reviewer Update
Good day, When was this? As i have not received no communication from MBD Credit Solutions to date.. Regards