JT
Jessica T

1 reviews | Active since Feb 2016

28 Nov 2017, 15:11

Pathetic service

I keep receiving messages saying that I need to pay outstanding fees on my TV license yet I do not have a TV or TV license.

I contacted the call center and the woman put the phone down on me.

Firstly you guys are going against POPI legislation and one of your staff are ***********.

Not once did I ever give consent to use my cell phone number, not give consent to send me messages.

I am taking this to the Credit Ombudsman for further assistance to ensure that this company complies with legislation going forward.

I want a formal apology letter from the head of this pathetic company and the person who cut the call on me, and I will STILL take this further,

I have 2 call recordings from my side, I do not need your "recorded calls"

14-57-35.983 : Recording ***- ********** 851.322644

14-59-20.858 : Recording ***- ********** 945.322766

0
Replies (2)
MBD
MBD's reply29 Nov 2017, 08:26
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply04 Dec 2017, 14:31
Official

Dear Sir/Madam

With reference to your query logged on the 28 November 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.