KM
Kealeboga M

1 reviews | Active since Nov 2012

27 Feb 2015, 15:12

PATHETIC SERVICE

I called on Monday, spoke to Abegail and she promised me that I can settle my account and will get a paid up letter. I asked to speak to her on Wednesday, she didn't want to take my call, I spoke to the lady by name of Thabo, she was very rude. She transferred me to the Supervisor Charles who over promised me that I will get my letter Friday. I called him on Friday, he kept on promising however I ended up not getting any Joy. I understand that their job is to collect but treating client like ******* is unacceptable. First of all I believe they know their procedure and they should have told me from the beginning not promising.<br> <br> THE SERVICE IS PATHETIC, MY ACCOUNT WAS NOT HANDED TO THEM BECAUSAE I DIDNT WANT TO PAY IT WAS BECAUSE OF PATHETIC SERVICE I RECEIVED FROM EDGARS.<br> I HAVE BEEN TRANFERED FROM PILLAR TO POST. CHARLES TOLD ME TO GO GET LETTER AT EDGARS STORE< ONLY TO FIND THAT I WENT THERE FOR NOTHING.<br> <br> <br>

0
Replies (1)
MBD
MBD's reply03 Mar 2015, 08:09
Official
Hello Tryphinah,

Dear Tryphinah

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC