Pathetic service.

I am absolutely disgusted in the work ethic of MBD.

I had paid my MTN account with MBD on the 27th of January 2023. Since then i have been waiting for a closure letter in order to update my status with the Credit bureau. I have been calling the MBD call center at least once a week since the payment date to get my receive my closure letter and have been receiving the following reply "I have the your proof of payment on the system, but funds need to be relocated to a different account as you paid to the SBSA account. This process takes up to 48 hours"

I'm not sure if its me who can't tell time or MBD as 48 hours is 2 days. Its now been exactly a month and 1 day, a total of 696 hours later and not a single response from MBD.

It is now the 1st of March 2023 and have no feedback from MBD. Pathetic!