PATHETIC CUSTOMER CARE

i AM LOOKING AT PREVIOUS REVIEWS AND IT IS ALL SIMILAR. I AM STRUGGLING TO GET A PAYMENT MADE IN DEC ALLOCATTED TO MY ACCOUNT. CONTACTED THEM TELEPHONICALLY TO BE TOLD TO SEND THE POP AND THEY WILL LOOK INTO IT.CONTACTED THEM VIA WHATSAPP TO FOLLOW UP AFTER SEVERAL WEEKS AND IT HAS STILL NOT BE DONE. STRUGGLED AGAIN THIS MORNING ON WHATSAPP FOR MORE THAN 2 HOURS AND WAS LINKED TO MORE THAN 5 AGENTS - HAVING TO REPEAT MY ISSUE AND STILL NOT RESOLVED UNTIL THEY JUST STOPPED RESPONDING. TRIED TO GET THEM TO CALL ME BACK TO NO AVAIL. PHD THM NOW AND IM NO 1 IN THE QUEUE ONLY TO BE TOLD BY THE AUTOMATED RESPONSE THEY CANNOT HELP ME AT THE MOMEMT