Pathetic client service

MBD has zero client service. I paid up my account in March 2023. In November 2023 I was handed over to another company for the same payment. I was asked to get a paid up letter from MBD. I have requested the letter from them in November of 2023. And still don’t have it. I can’t talk to a manager because they are working from home. Requests are sent to the manager to call me and no one calls. I submitted a complaint on their website and no one has contacted me