BT
Byron T

1 reviews | Active since Nov 2016

17 Nov 2016, 13:23

Paid Up - No Confirmation Letter - Pathetic Call Centre

<p>I paid up my Edgars Account over 3weeks ago after receiving a settlement amount from MBD. I was promised that a piad up letter would be provided a day after the payment reflected in their account. I have called four times over the last two weeks and have still not received such a letter. The call centre operators are rude and have no telephonic manner. Absolutely pathetic! MBD worries our lives to pay the accounts and then make us beg for a letter once we've honoured their requests.</p>

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Replies (2)
MBD
MBD's reply17 Nov 2016, 13:48
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply07 Dec 2016, 09:08
Official

Dear Sir/Madam

With reference to your query logged on the 17 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC