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charlton M
1 reviews | Active since Dec 2023
04 Dec 2023, 12:44
Paid-Up Letter still Pending
I have been contacting the customer service number several times over the paid-up letter that should have been processed for my Vodacom account in September. Despite my repeated calls over several months, I have received nothing but the runaround and terrible treatment from some of the agents. I've attempted escalation without success. My credit score is suffering as a result of this issue; could you please help get it resolved?
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Replies (2)
MBD's replyOfficial
04 Dec 2023, 12:54Dear charlton mafela
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply04 Dec 2023, 12:54
Official
Dear charlton mafela
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's replyOfficial
12 Jan 2024, 16:06Dear charlton mafela,
With reference to your query logged on 4 December 2023 at 12:54pm.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
With reference to your query logged on 4 December 2023 at 12:54pm.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
MBD's reply12 Jan 2024, 16:06
Official
Dear charlton mafela,
With reference to your query logged on 4 December 2023 at 12:54pm.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
With reference to your query logged on 4 December 2023 at 12:54pm.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD