MM
Mercia M
1 reviews | Active since Sept 2017
09 Jun 2025, 22:35
Paid up letter refusal
I requested a Settlement letter from MBD they issued it with the discount then changed to the full amount which was settled on Thursday and on Friday they requested proof of payment I send it through their WhatsApp and email. I was requesting paid up letter but they still say my account wasn't settled before they said they waiting for Vodacom . Please provide me with my paid up letter
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Replies (5)
MBD's replyOfficial
10 Jun 2025, 12:30Dear Mercia M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply10 Jun 2025, 12:30
Official
Dear Mercia M
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MM
Mercia M's updateReviewer Update
10 Jun 2025, 13:23I called in today requesting my paid-up letter the consultant was so rude even dropped the phone and they barred my calls. I don't' understand they profile is still not updated, and they are telling me that they are busy . my worry is the level of professionalism and on your emails you state that I OWE you when I DON'T .
MM
Mercia M's update10 Jun 2025, 13:23
Reviewer Update
I called in today requesting my paid-up letter the consultant was so rude even dropped the phone and they barred my calls. I don't' understand they profile is still not updated, and they are telling me that they are busy . my worry is the level of professionalism and on your emails you state that I OWE you when I DON'T .
MM
Mercia M's updateReviewer Update
10 Jun 2025, 13:56Update my profile and issue my letter .I no longer want to deal with MBD.
MM
Mercia M's update10 Jun 2025, 13:56
Reviewer Update
Update my profile and issue my letter .I no longer want to deal with MBD.
MM
Mercia M's updateReviewer Update
11 Jun 2025, 10:27Today my profile still showing I owe and the is still no paid letter sent as per telephone arrangement/agreement. Are you stalling but yet you know howvto harrass customers but failed to deliver . Today please I am tired of your tack tick games . You don't take consumers seriously hence yesterday your consultant slammed the phone on my ear . The credit bureau still hasn't received anything from your side.
MM
Mercia M's update11 Jun 2025, 10:27
Reviewer Update
Today my profile still showing I owe and the is still no paid letter sent as per telephone arrangement/agreement. Are you stalling but yet you know howvto harrass customers but failed to deliver . Today please I am tired of your tack tick games . You don't take consumers seriously hence yesterday your consultant slammed the phone on my ear . The credit bureau still hasn't received anything from your side.
MBD's replyOfficial
13 Jun 2025, 10:16Dear Mercia Molebatsi
Thanks for sharing your positive experience with us and that we could assist you to settle this matter to your satisfaction. We will forward the positive feedback to the staff member involved.
Kind Regards
Complaints Officer MBD
Thanks for sharing your positive experience with us and that we could assist you to settle this matter to your satisfaction. We will forward the positive feedback to the staff member involved.
Kind Regards
Complaints Officer MBD
MBD's reply13 Jun 2025, 10:16
Official
Dear Mercia Molebatsi
Thanks for sharing your positive experience with us and that we could assist you to settle this matter to your satisfaction. We will forward the positive feedback to the staff member involved.
Kind Regards
Complaints Officer MBD
Thanks for sharing your positive experience with us and that we could assist you to settle this matter to your satisfaction. We will forward the positive feedback to the staff member involved.
Kind Regards
Complaints Officer MBD