PAID UP LETTER REF REF ***

Good day

I settled my account as per attached below and requested a paid up letter, for a settled amount totaling R20 000.00, paid via EFT on 31/05/2021, with proof of payment forwarded accordingly. I have been calling into your call center since 7th June with the same request to no avail. I have since made several follow up calls, and have since lost count, in this regard only to be sent from pillar to post, that is if my call is not dropped by or transferred back to the queue without any assistance. In the event that someone does answer, I have been given the same general response, "your query is being escalated to the relevant department". Needless to say, this has been a dismal fail as to date I still have NO PAID UP LETTER TO SHOW, regardless of my efforts.

I have to say, the customer service has been absolutely disappointing as the total lack of interest in addressing the issue at hand seems to be the order of the day everyday. I have exhausted all avenues within MBD, as well as my patience to address this issue. This has been at an unreasonable cost in terms of my time and AIRTIME.

Even directly sending an email to a team leader within the department has proven to be a futile exercise thus far AS I STILL HAVE NOT RECEIVED MY PAID UP LETTER. Kindly advise on way forward.