PAID UP LETTER REF REF **********942434

PAID UP LETTER REF REF **********942434

On a positive note, thank you for speedy resolution to Lerato M's query regarding request for PAID UP LETTER after escalation to this platform. This was after weeks of exhausting, frustrating and fruitless efforts on our part to resolve the matter via endless phone calls and email communication, to no avail.

On a parting note, it is worth noting that the total lack of competence and utter uselessness of your front line staff or customer service consultants at the contact centre (all the ones we made contact with), as they have displayed a total lack of interest in effectively resolving customer queries. Their unmitigated incompetence does not maintain the integrity of the customer facing brand. It would be advisable to recommit your call center staff to company values, monitoring their calls and enforcing key performance indicators.

Once again, thank you kindly for your assistance much appreciated.

Simangaliso Mavuso