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Xolani M

1 reviews | Active since Nov 2023

27 Nov 2023, 11:55

Paid up letter not received

I was given a discount on my standard bank credit card and I took it and paid but never received paid up letter my name still appear on credit burour and I have been calling and promised that it will be sorted still waiting

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Replies (2)
MBD
MBD's reply27 Nov 2023, 12:14
Official
Dear Xolani Mchunu

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer
MBD
MBD
MBD's reply12 Jan 2024, 16:35
Official
Dear Xolani Mchunu

With reference to your query logged on 27 November 2023 at 12:14pm.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind Regards 
Complaints Officer
MBD