PAID UP LETTER FOR ABSA ACCOUNT

I requested a paid-up letter as of the 19th of December 2025; till today they are still beating around the bushes, ignoring my calls, and not responding to my email. I am having difficulties in getting only a paid-up letter from MBD, and they are refusing to give me the paid-up letter for my ABSA account that was paid in full in December last year. They seemed immature or didn't know how to draft a paid-up letter, and their emailing system is very poor for their standard of legally representing big companies in dealing with customers. MBD, as they call themselves. I need help in getting a paid-up letter.