Paid up letter

The service at MBD is really disgusting. I paid off my account in March I have been calling to request for a paid up letter and I have not received any information. This was escalated by EDCON as well and they have not received and feedback from MBD. I mean really a whole four months just for a paid up letter? But when it comes to debiting our money you guys do not forget nor wast time in taking action.

This has affected my credit score and financial plannings. MBD really needs to do better when it comes to closing accounts and issuing paid up letters. This is frustrating.